Anup Shrestha, Aileen Cater-Steel, Mark Toleman, Wui-Gee Tan. Building a Software Tool for Transparent and Efficient Process Assessments in IT Service Management. In Monica Chiarini Tremblay, Debra E. VanderMeer, Marcus A. Rothenberger, Ashish Gupta 0004, Victoria Y. Yoon, editors, Advancing the Impact of Design Science: Moving from Theory to Practice - 9th International Conference, DESRIST 2014, Miami, FL, USA, May 22-24, 2014. Proceedings. Volume 8463 of Lecture Notes in Computer Science, pages 241-256, Springer, 2014. [doi]
@inproceedings{ShresthaCTT14,
title = {Building a Software Tool for Transparent and Efficient Process Assessments in IT Service Management},
author = {Anup Shrestha and Aileen Cater-Steel and Mark Toleman and Wui-Gee Tan},
year = {2014},
doi = {10.1007/978-3-319-06701-8_16},
url = {http://dx.doi.org/10.1007/978-3-319-06701-8_16},
researchr = {https://researchr.org/publication/ShresthaCTT14},
cites = {0},
citedby = {0},
pages = {241-256},
booktitle = {Advancing the Impact of Design Science: Moving from Theory to Practice - 9th International Conference, DESRIST 2014, Miami, FL, USA, May 22-24, 2014. Proceedings},
editor = {Monica Chiarini Tremblay and Debra E. VanderMeer and Marcus A. Rothenberger and Ashish Gupta 0004 and Victoria Y. Yoon},
volume = {8463},
series = {Lecture Notes in Computer Science},
publisher = {Springer},
isbn = {978-3-319-06700-1},
}