How Digital Word-of-Mouth Affects Consumer Decision Making: Evidence from Doctor Appointment Booking

Aishwarya Deep Shukla, Guodong (Gordon) Gao, Ritu Agarwal. How Digital Word-of-Mouth Affects Consumer Decision Making: Evidence from Doctor Appointment Booking. Management Science, 67(3):1546-1568, 2021. [doi]

Abstract

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