Larisa Shwartz, Yixin Diao, Genady Grabarnik. Multi-tenant solution for IT service management: A quantitative study of benefits. In Integrated Network Management, IM 2009. 11th IFIP/IEEE International Symposium on Integrated Network Management, Hofstra University, Long Island, NY, USA, June 1-5, 2009. pages 721-731, IEEE, 2009. [doi]
@inproceedings{ShwartzDG09,
title = {Multi-tenant solution for IT service management: A quantitative study of benefits},
author = {Larisa Shwartz and Yixin Diao and Genady Grabarnik},
year = {2009},
doi = {10.1109/INM.2009.5188879},
url = {http://dx.doi.org/10.1109/INM.2009.5188879},
researchr = {https://researchr.org/publication/ShwartzDG09},
cites = {0},
citedby = {0},
pages = {721-731},
booktitle = {Integrated Network Management, IM 2009. 11th IFIP/IEEE International Symposium on Integrated Network Management, Hofstra University, Long Island, NY, USA, June 1-5, 2009},
publisher = {IEEE},
}