Nils Siegfried, Julian Löbbers, Alexander Benlian, Ali Sunyaev. Seeing Service Certification "Eye to Eye" - The Role of Perceptual Congruence Between Customers and Providers in IS Certification. In Peter M. Bednar, Ulrich Frank, Karlheinz Kautz, editors, 26th European Conference on Information Systems: Beyond Digitization - Facets of Socio-Technical Change, ECIS 2018, Portsmouth, UK, June 23-28, 2018. pages 16, 2018. [doi]
Abstract is missing.