Luis Alexandre Ferreira da Silva, Fernando Brito e Abreu. An IT Infrastructure Patterns Approach to Improve IT Service Management Quality. In Fernando Brito e Abreu, João Pascoal Faria, Ricardo Jorge Machado, editors, Quality of Information and Communications Technology, 7th International Conference on the Quality of Information and Communications Technology, QUATIC 2010, Porto, Portugal, 29 September - 2 October, 2010, Proceedings. pages 171-176, IEEE Computer Society, 2010. [doi]
@inproceedings{SilvaA10-1,
title = {An IT Infrastructure Patterns Approach to Improve IT Service Management Quality},
author = {Luis Alexandre Ferreira da Silva and Fernando Brito e Abreu},
year = {2010},
doi = {10.1109/QUATIC.2010.34},
url = {http://dx.doi.org/10.1109/QUATIC.2010.34},
tags = {e-science, systematic-approach},
researchr = {https://researchr.org/publication/SilvaA10-1},
cites = {0},
citedby = {0},
pages = {171-176},
booktitle = {Quality of Information and Communications Technology, 7th International Conference on the Quality of Information and Communications Technology, QUATIC 2010, Porto, Portugal, 29 September - 2 October, 2010, Proceedings},
editor = {Fernando Brito e Abreu and João Pascoal Faria and Ricardo Jorge Machado},
publisher = {IEEE Computer Society},
isbn = {978-0-7695-4241-6},
}