Luis Alexandre Ferreira da Silva, Fernando Brito e Abreu. An IT Infrastructure Patterns Approach to Improve IT Service Management Quality. In Fernando Brito e Abreu, João Pascoal Faria, Ricardo Jorge Machado, editors, Quality of Information and Communications Technology, 7th International Conference on the Quality of Information and Communications Technology, QUATIC 2010, Porto, Portugal, 29 September - 2 October, 2010, Proceedings. pages 171-176, IEEE Computer Society, 2010. [doi]
Abstract is missing.