Jorge Henrique O. Silva, Glauco Henrique de Sousa Mendes, Paulo A. Cauchick Miguel, Marlene Amorim. Customer Experience Literature Analysis Based on Bibliometry. In Maria Henriqueta Nóvoa, Monica Dragoicea, Niklas Kühl, editors, Exploring Service Science - 10th International Conference, IESS 2020, Porto, Portugal, February 5-7, 2020, Proceedings. Volume 377 of Lecture Notes in Business Information Processing, pages 3-20, Springer, 2020. [doi]
@inproceedings{SilvaMMA20,
title = {Customer Experience Literature Analysis Based on Bibliometry},
author = {Jorge Henrique O. Silva and Glauco Henrique de Sousa Mendes and Paulo A. Cauchick Miguel and Marlene Amorim},
year = {2020},
doi = {10.1007/978-3-030-38724-2_1},
url = {https://doi.org/10.1007/978-3-030-38724-2_1},
researchr = {https://researchr.org/publication/SilvaMMA20},
cites = {0},
citedby = {0},
pages = {3-20},
booktitle = {Exploring Service Science - 10th International Conference, IESS 2020, Porto, Portugal, February 5-7, 2020, Proceedings},
editor = {Maria Henriqueta Nóvoa and Monica Dragoicea and Niklas Kühl},
volume = {377},
series = {Lecture Notes in Business Information Processing},
publisher = {Springer},
isbn = {978-3-030-38724-2},
}