Using the IDEAL model for the construction of a deployment framework of IT Service Desks at the Brazilian Federal Institutes of Education

Cristiano Domingues da Silva, Alexandre Marcos Lins de Vasconcelos. Using the IDEAL model for the construction of a deployment framework of IT Service Desks at the Brazilian Federal Institutes of Education. Software Quality Journal, 28(3):895-929, 2020. [doi]

Abstract

Abstract is missing.