Vandana Singh. Newcomer integration and learning in technical support communities for open source software. In Thomas A. Finholt, Hilda Tellioglu, Kori Inkpen, Tom Gross, editors, ACM 2012 International Conference on Support Group Work, GROUP '12, Sanibel Island, FL, USA, October 27-31, 2012. pages 65-74, ACM, 2012. [doi]
Abstract is missing.