Priyanka Singh, Fiona Lynch, Markus Helfert. Role of Citizens in the Development of Smart Cities: Benefit of Citizen's Feedback for Improving Quality of Service. In Cornel Klein, Matthias Jarke, Markus Helfert, editors, Proceedings of the 10th International Conference on Smart Cities and Green ICT Systems, SMARTGREENS 2021, Online Streaming, April 28-30, 2021. pages 35-44, SCITEPRESS, 2021. [doi]
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