Vandana Singh, Michael B. Twidale. The confusion of crowds: non-dyadic help interactions. In Bo Begole, David W. McDonald, editors, Proceedings of the 2008 ACM Conference on Computer Supported Cooperative Work, CSCW 2008, San Diego, CA, USA, November 8-12, 2008. pages 699-702, ACM, 2008. [doi]
Abstract is missing.