Christian J. Sinnett, Tammy Barr. Building a champagne helpdesk on a beer budget. In Jennifer S. Whiting, Jayne Ashworth, Deborah Mateik, editors, Proceedings of the 32nd Annual ACM SIGUCCS Conference on User Services 2004, Baltimore, MD, USA, October 10-13, 2004. pages 351-353, ACM, 2004. [doi]
@inproceedings{SinnettB04a,
title = {Building a champagne helpdesk on a beer budget},
author = {Christian J. Sinnett and Tammy Barr},
year = {2004},
doi = {10.1145/1027802.1027884},
url = {http://doi.acm.org/10.1145/1027802.1027884},
researchr = {https://researchr.org/publication/SinnettB04a},
cites = {0},
citedby = {0},
pages = {351-353},
booktitle = {Proceedings of the 32nd Annual ACM SIGUCCS Conference on User Services 2004, Baltimore, MD, USA, October 10-13, 2004},
editor = {Jennifer S. Whiting and Jayne Ashworth and Deborah Mateik},
publisher = {ACM},
isbn = {1-58113-869-5},
}