Christian J. Sinnett, Tammy Barr. Building a champagne helpdesk on a beer budget. In Jennifer S. Whiting, Jayne Ashworth, Deborah Mateik, editors, Proceedings of the 32nd Annual ACM SIGUCCS Conference on User Services 2004, Baltimore, MD, USA, October 10-13, 2004. pages 351-353, ACM, 2004. [doi]
Abstract is missing.