Regina Sirendi, Kuldar Taveter. Bringing Service Design Thinking into the Public Sector to Create Proactive and User-Friendly Public Services. In Fiona Fui-Hoon Nah, Chuan-Hoo Tan, editors, HCI in Business, Government, and Organizations: Information Systems - Third International Conference, HCIBGO 2016, Held as Part of HCI International 2016, Toronto, Canada, July 17-22, 2016, Proceedings, Part II. Volume 9752 of Lecture Notes in Computer Science, pages 221-230, Springer, 2016. [doi]
Abstract is missing.