Apostolos Skotis, Ioannis Katsanakis, Aristomenis M. Macris, Michael E. Sfakianakis. Creating Knowledge within a C-Business Context: A Customer Knowledge Management View. In Christos Douligeris, Nineta Polemi, Athanasios Karantjias, Winfried Lamersdorf, editors, Collaborative, Trusted and Privacy-Aware e/m-Services - 12th IFIP WG 6.11 Conference on e-Business, e-Services, and e-Society, I3E 2013, Athens, Greece, April 25-26, 2013. Proceedings. Volume 399 of IFIP Advances in Information and Communication Technology, pages 264-277, Springer, 2013. [doi]
@inproceedings{SkotisKMS13,
title = {Creating Knowledge within a C-Business Context: A Customer Knowledge Management View},
author = {Apostolos Skotis and Ioannis Katsanakis and Aristomenis M. Macris and Michael E. Sfakianakis},
year = {2013},
doi = {10.1007/978-3-642-37437-1_22},
url = {http://dx.doi.org/10.1007/978-3-642-37437-1_22},
researchr = {https://researchr.org/publication/SkotisKMS13},
cites = {0},
citedby = {0},
pages = {264-277},
booktitle = {Collaborative, Trusted and Privacy-Aware e/m-Services - 12th IFIP WG 6.11 Conference on e-Business, e-Services, and e-Society, I3E 2013, Athens, Greece, April 25-26, 2013. Proceedings},
editor = {Christos Douligeris and Nineta Polemi and Athanasios Karantjias and Winfried Lamersdorf},
volume = {399},
series = {IFIP Advances in Information and Communication Technology},
publisher = {Springer},
isbn = {978-3-642-37436-4},
}