Apostolos Skotis, Ioannis Katsanakis, Aristomenis M. Macris, Michael E. Sfakianakis. Creating Knowledge within a C-Business Context: A Customer Knowledge Management View. In Christos Douligeris, Nineta Polemi, Athanasios Karantjias, Winfried Lamersdorf, editors, Collaborative, Trusted and Privacy-Aware e/m-Services - 12th IFIP WG 6.11 Conference on e-Business, e-Services, and e-Society, I3E 2013, Athens, Greece, April 25-26, 2013. Proceedings. Volume 399 of IFIP Advances in Information and Communication Technology, pages 264-277, Springer, 2013. [doi]
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