Process Mining for the Analysis of Pre-sales Customer Service Process - A Hidden Observation in a Polish Automotive Organization

Piotr Sliz, Emilia Dobrowolska. Process Mining for the Analysis of Pre-sales Customer Service Process - A Hidden Observation in a Polish Automotive Organization. In Stanislaw Wrycza, Jacek Maslankowski, editors, Digital Transformation - 13th PLAIS EuroSymposium on Digital Transformation, PLAIS EuroSymposium 2021, Sopot, Poland, September 23, 2021, Proceedings. Volume 429 of Lecture Notes in Business Information Processing, pages 147-160, Springer, 2021. [doi]

Abstract

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