Evolution of a Software Maintenance Organization from Cost Center to Service Center

Sander Smit, Peter H. N. de With, Gert-Jan van Dijk. Evolution of a Software Maintenance Organization from Cost Center to Service Center. In 19th International Conference on Software Maintenance (ICSM 2003), The Architecture of Existing Systems, 22-26 September 2003, Amsterdam, The Netherlands. pages 209, IEEE Computer Society, 2003. [doi]

@inproceedings{SmitWD03,
  title = {Evolution of a Software Maintenance Organization from Cost Center to Service Center},
  author = {Sander Smit and Peter H. N. de With and Gert-Jan van Dijk},
  year = {2003},
  url = {http://csdl.computer.org/comp/proceedings/icsm/2003/1905/00/19050209abs.htm},
  tags = {software evolution, maintenance},
  researchr = {https://researchr.org/publication/SmitWD03},
  cites = {0},
  citedby = {0},
  pages = {209},
  booktitle = {19th International Conference on Software Maintenance (ICSM 2003), The Architecture of Existing Systems, 22-26 September 2003, Amsterdam, The Netherlands},
  publisher = {IEEE Computer Society},
  isbn = {0-7695-1905-9},
}