Sander Smit, Peter H. N. de With, Gert-Jan van Dijk. Evolution of a Software Maintenance Organization from Cost Center to Service Center. In 19th International Conference on Software Maintenance (ICSM 2003), The Architecture of Existing Systems, 22-26 September 2003, Amsterdam, The Netherlands. pages 209, IEEE Computer Society, 2003. [doi]
Abstract is missing.