Heather A. Smith, James D. McKeen. Developments in Practice XII: Knowledge-Enabling Business Processes. CAIS, 13:4, 2004. [doi]
@article{SmithM04-3, title = {Developments in Practice XII: Knowledge-Enabling Business Processes}, author = {Heather A. Smith and James D. McKeen}, year = {2004}, url = {http://aisel.aisnet.org/cais/vol13/iss1/4}, researchr = {https://researchr.org/publication/SmithM04-3}, cites = {0}, citedby = {0}, journal = {CAIS}, volume = {13}, pages = {4}, }