Heather A. Smith, James D. McKeen. Developments in Practice XXXVI: How to Talk So Business Will Listen ... And Listen So Business Will Talk. CAIS, 27:13, 2010. [doi]
@article{SmithM10a,
title = {Developments in Practice XXXVI: How to Talk So Business Will Listen ... And Listen So Business Will Talk},
author = {Heather A. Smith and James D. McKeen},
year = {2010},
url = {http://aisel.aisnet.org/cais/vol27/iss1/13},
researchr = {https://researchr.org/publication/SmithM10a},
cites = {0},
citedby = {0},
journal = {CAIS},
volume = {27},
pages = {13},
}