Leveraging Sentiment Analysis and Reporting for Re-designing Business Processes Using Large Language Models: A SentiProMo Case Study in Airline Check-In Processes

Selver Softic, Egon Lüftenegger, Daniel Resanovic, Safet Softic, Alexandru Popan. Leveraging Sentiment Analysis and Reporting for Re-designing Business Processes Using Large Language Models: A SentiProMo Case Study in Airline Check-In Processes. In Matthias Thürer, Ralph Riedel, Gregor von Cieminski, David Romero 0001, editors, Advances in Production Management Systems. Production Management Systems for Volatile, Uncertain, Complex, and Ambiguous Environments - 43rd IFIP WG 5.7 International Conference, APMS 2024, Chemnitz, Germany, September 8-12, 2024, Proceedings, Part IV. Volume 731 of IFIP Advances in Information and Communication Technology, pages 3-17, Springer, 2024. [doi]