Jacob Solomon, Mark Newman, Stephanie D. Teasley. Speaking through text: the influence of real-time text on discourse and usability in IM. In Wayne G. Lutters, Diane H. Sonnenwald, Tom Gross, Madhu Reddy, editors, Proceedings of the 2010 International ACM SIGGROUP Conference on Supporting Group Work, GROUP 2010, Sanibel Island, Florida, USA, November 6-10, 2010. pages 197-200, ACM, 2010. [doi]
Abstract is missing.