Shuangyong Song, Chao Wang 0057, Haiqing Chen, Huan Chen. An Emotional Comfort Framework for Improving User Satisfaction in E-Commerce Customer Service Chatbots. In Young-Bum Kim, Yunyao Li, Owen Rambow, editors, Proceedings of the 2021 Conference of the North American Chapter of the Association for Computational Linguistics: Human Language Technologies: Industry Papers, NAACL-HLT 2021, Online, June 6-11, 2021. pages 130-137, Association for Computational Linguistics, 2021. [doi]
@inproceedings{SongWCC21-0,
title = {An Emotional Comfort Framework for Improving User Satisfaction in E-Commerce Customer Service Chatbots},
author = {Shuangyong Song and Chao Wang 0057 and Haiqing Chen and Huan Chen},
year = {2021},
doi = {10.18653/v1/2021.naacl-industry.17},
url = {https://doi.org/10.18653/v1/2021.naacl-industry.17},
researchr = {https://researchr.org/publication/SongWCC21-0},
cites = {0},
citedby = {0},
pages = {130-137},
booktitle = {Proceedings of the 2021 Conference of the North American Chapter of the Association for Computational Linguistics: Human Language Technologies: Industry Papers, NAACL-HLT 2021, Online, June 6-11, 2021},
editor = {Young-Bum Kim and Yunyao Li and Owen Rambow},
publisher = {Association for Computational Linguistics},
isbn = {978-1-954085-47-3},
}