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Incorporating priorities for waiting customers in the hypercube queuing model with application to an emergency medical service system in Brazil

Regiane Máximo de Souza, Reinaldo Morabito, Fernando Y. Chiyoshi, Ana Paula Iannoni. Incorporating priorities for waiting customers in the hypercube queuing model with application to an emergency medical service system in Brazil. European Journal of Operational Research, 242(1):274-285, 2015. [doi]

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