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Charting the Automation of Hospitality: An Interdisciplinary Literature Review Examining the Evolution of Frontline Service work in the Face of Algorithmic Management

Franchesca Spektor, Sarah E. Fox, Ezra Awumey, Ben Begleiter, Chinmay Kulkarni 0001, Betsy Stringam, Christine A. Riordan, Hye Jin Rho, Hunter Akridge, Jodi Forlizzi. Charting the Automation of Hospitality: An Interdisciplinary Literature Review Examining the Evolution of Frontline Service work in the Face of Algorithmic Management. PACMHCI, 7(CSCW1):1-20, April 2023. [doi]

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