Researchr is a web site for finding, collecting, sharing, and reviewing scientific publications, for researchers by researchers.
Sign up for an account to create a profile with publication list, tag and review your related work, and share bibliographies with your co-authors.
Daniel J. Squillace, Don O. Koch. IT Service Management For World Wide Web Sites. In 22nd International Computer Measurement Group Conference, December 10-13, 1996, San Diego, CA, USA, Proceedings. pages 178-185, Computer Measurement Group, 1996.