Daniel J. Squillace, Don O. Koch. IT Service Management For World Wide Web Sites. In 22nd International Computer Measurement Group Conference, December 10-13, 1996, San Diego, CA, USA, Proceedings. pages 178-185, Computer Measurement Group, 1996.
@inproceedings{SquillaceK96,
title = {IT Service Management For World Wide Web Sites},
author = {Daniel J. Squillace and Don O. Koch},
year = {1996},
tags = {web service},
researchr = {https://researchr.org/publication/SquillaceK96},
cites = {0},
citedby = {0},
pages = {178-185},
booktitle = {22nd International Computer Measurement Group Conference, December 10-13, 1996, San Diego, CA, USA, Proceedings},
publisher = {Computer Measurement Group},
}