Shirish C. Srivastava, Thompson S. H. Teo, Rohit Nishant. What is electronic government service quality?. In Virpi Kristiina Tuunainen, Matti Rossi, Joe Nandhakumar, editors, 19th European Conference on Information Systems, ECIS 2011, Helsinki, Finland, June 9-11, 2011. pages 85, 2011. [doi]
Abstract is missing.