Sergey N. Stepanov, Mikhail S. Stepanov, Hanna M. Zhurko. The Modeling of Call Center Functioning in Case of Overload. In Vladimir M. Vishnevskiy, Konstantin E. Samouylov, Dmitry V. Kozyrev, editors, Distributed Computer and Communication Networks - 22nd International Conference, DCCN 2019, Moscow, Russia, September 23-27, 2019, Revised Selected Papers. Volume 11965 of Lecture Notes in Computer Science, pages 391-406, Springer, 2019. [doi]
Abstract is missing.