Bernd Stieger, Markus Aleksy. The role of knowledge management technologies in service business processes. In Bill Grosky, Frédéric Andrès, Pit Pichappan, editors, Fourth IEEE International Conference on Digital Information Management, ICDIM 2009, November 1-4, 2009, University of Michigan, Ann Arbor, Michigan, USA. pages 166-171, IEEE, 2009. [doi]
Abstract is missing.