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Sensemaking and Communication Roles in Social Media Crisis Communication

Stefan Stieglitz, Milad Mirbabaie, Lara Schwenner, Julian Marx, Janina Lehr, Felix Brünker. Sensemaking and Communication Roles in Social Media Crisis Communication. In Jan Marco Leimeister, Walter Brenner, editors, Towards Thought Leadership in Digital Transformation: 13. Internationale Tagung Wirtschaftsinformatik, WI 2017, St.Gallen, Switzerland, February 12-15, 2017. 2017. [doi]

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