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Wissensmanagement in Serviceprozessen

Hartmut Stolte. Wissensmanagement in Serviceprozessen. In Knut Hinkelmann, Holger Wache, editors, Fifth Conference Professional Knowledge Management: Experiences and Visions, March 25-27, 2009 in Solothurn, Switzerland. Volume 145 of LNI, pages 544-548, GI, 2009.

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