Dharmashankar Subramanian, Lianjun An. Optimal Resource Action Planning Analytics for Services Delivery Using Hiring, Contracting & Cross-Training of Various Skills. In 2008 IEEE International Conference on Services Computing (SCC 2008), 8-11 July 2008, Honolulu, Hawaii, USA. pages 433-440, IEEE Computer Society, 2008. [doi]
Abstract is missing.