Social Media Cloud Contact Center Using Chatbots

George Suciu, Adrian Pasat, Teodora Usurelu, Eduard Cristian Popovici. Social Media Cloud Contact Center Using Chatbots. In Vladimir Poulkov, editor, Future Access Enablers for Ubiquitous and Intelligent Infrastructures - 4th EAI International Conference, FABULOUS 2019, Sofia, Bulgaria, March 28-29, 2019, Proceedings. Volume 283 of Lecture Notes of the Institute for Computer Sciences, Social Informatics and Telecommunications Engineering, pages 437-442, Springer, 2017. [doi]

Abstract

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