Researchr is a web site for finding, collecting, sharing, and reviewing scientific publications, for researchers by researchers.
Sign up for an account to create a profile with publication list, tag and review your related work, and share bibliographies with your co-authors.
Kasman Suhairi, Ford Lumban Gaol. The Measurement of Optimization Performance of Managed Service Division with ITIL Framework using Statistical Process Control. JNW, 8(3):518-529, 2013. [doi]
Abstract is missing.