Eldar Sultanow, Edzard Weber, Robert Lembcke. Resolve dissatisfactory communications: a measurement-method for satisfied communication in business organizations. In Júnia Coutinho Anacleto, Renata Pontin de Mattos Fortes, Carlos J. Costa, editors, Proceedings of the 28th Annual International Conference on Design of Communication, SIGDOC 2010, São Carlos, São Paulo state, Brazil, September 26-29, 2010. pages 41-47, ACM, 2010. [doi]
Abstract is missing.