Fabiane Flores Sum, Istefani Carísio de Paula, Guilherme Luz Tortorella, André Teixeira Pontes, Renata Tilemann Facó. Analysis of the Implementation of a Lean Service in a Shared Service Center: A Study of Stability and Capacity. IEEE Trans. Engineering Management, 67(2):334-346, 2020. [doi]
Abstract is missing.