Chronic Complainers or Increased Awareness? The Dynamics of Social Media Customer Service - researchr publication authors

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Shujing Sun, Yang Gao, Huaxia Rui. Chronic Complainers or Increased Awareness? The Dynamics of Social Media Customer Service. In 54th Hawaii International Conference on System Sciences, HICSS 2021, Kauai, Hawaii, USA, January 5, 2021. pages 1-10, ScholarSpace, 2021. [doi]

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