Chronic Complainers or Increased Awareness? The Dynamics of Social Media Customer Service - researchr publication related

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Shujing Sun, Yang Gao, Huaxia Rui. Chronic Complainers or Increased Awareness? The Dynamics of Social Media Customer Service. In 54th Hawaii International Conference on System Sciences, HICSS 2021, Kauai, Hawaii, USA, January 5, 2021. pages 1-10, ScholarSpace, 2021. [doi]

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Urban Region Function Mining Service Based on Social Media Text AnalysisYanchun Sun, Hang Yin, Jiu Wen, Zhiyu Sun. service 2020: 170-177 [doi]

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