Content-Aware Resolution Sequence Mining for Ticket Routing - researchr publication authors

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Peng Sun, Shu Tao, Xifeng Yan, Nikos Anerousis, Yi Chen. Content-Aware Resolution Sequence Mining for Ticket Routing. In Richard Hull, Jan Mendling, Stefan Tai, editors, Business Process Management - 8th International Conference, BPM 2010, Hoboken, NJ, USA, September 13-16, 2010. Proceedings. Volume 6336 of Lecture Notes in Computer Science, pages 243-259, Springer, 2010. [doi]

This author has not been identified. Look up 'Peng Sun' in GoogleThis author has not been identified. Look up 'Shu Tao' in GoogleThis author has not been identified. Look up 'Xifeng Yan' in GoogleThis author has not been identified. Look up 'Nikos Anerousis' in GoogleThis author has not been identified. Look up 'Yi Chen' in Google

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