Peng Sun, Shu Tao, Xifeng Yan, Nikos Anerousis, Yi Chen. Content-Aware Resolution Sequence Mining for Ticket Routing. In Richard Hull, Jan Mendling, Stefan Tai, editors, Business Process Management - 8th International Conference, BPM 2010, Hoboken, NJ, USA, September 13-16, 2010. Proceedings. Volume 6336 of Lecture Notes in Computer Science, pages 243-259, Springer, 2010. [doi]
@inproceedings{SunTYAC10,
title = {Content-Aware Resolution Sequence Mining for Ticket Routing},
author = {Peng Sun and Shu Tao and Xifeng Yan and Nikos Anerousis and Yi Chen},
year = {2010},
doi = {10.1007/978-3-642-15618-2_18},
url = {http://dx.doi.org/10.1007/978-3-642-15618-2_18},
tags = {context-aware, routing},
researchr = {https://researchr.org/publication/SunTYAC10},
cites = {0},
citedby = {0},
pages = {243-259},
booktitle = {Business Process Management - 8th International Conference, BPM 2010, Hoboken, NJ, USA, September 13-16, 2010. Proceedings},
editor = {Richard Hull and Jan Mendling and Stefan Tai},
volume = {6336},
series = {Lecture Notes in Computer Science},
publisher = {Springer},
isbn = {978-3-642-15617-5},
}