Quan Sun, Chunlei Wang, Hao Cao. Applying E-S-QUAL Scale to Analysis the Factors Affecting Consumers to Use Internet Banking Services. In 2009 IITA International Conference on Services Science, Management and Engineering, SSME 2009, 11-12 July 2009, Zhangjiajie, China. pages 242-245, IEEE Computer Society, 2009. [doi]
Abstract is missing.