When digitalized customers meet digitalized services: A digitalized social cognitive perspective of omnichannel service usage

Yongqiang Sun, Chaofan Yang, Xiao-Liang Shen, Nan Wang 0010. When digitalized customers meet digitalized services: A digitalized social cognitive perspective of omnichannel service usage. Int J. Information Management, 54:102200, 2020. [doi]

Authors

Yongqiang Sun

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Chaofan Yang

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Xiao-Liang Shen

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Nan Wang 0010

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