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Vipin K. Suri, Marianne D. Elia, Pavan Arora, Jos van Hillegersberg. Automation of Knowledge-Based Shared Services and Centers of Expertise. In Julia Kotlarsky, Ilan Oshri, Leslie P. Willcocks, editors, Digital Services and Platforms. Considerations for Sourcing - 12th Global Sourcing Workshop 2018, La Thuile, Italy, February 21-24, 2018, Revised Selected Papers. Volume 344 of Lecture Notes in Business Information Processing, pages 56-75, Springer, 2018. [doi]

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