Vipin K. Suri, Marianne Elia, Jos van Hillegersberg. Software Bots - The Next Frontier for Shared Services and Functional Excellence. In Ilan Oshri, Julia Kotlarsky, Leslie P. Willcocks, editors, Global Sourcing of Digital Services: Micro and Macro Perspectives - 11th Global Sourcing Workshop 2017, La Thuile, Italy, February 22-25, 2017, Revised Selected Papers. Volume 306 of Lecture Notes in Business Information Processing, pages 81-94, Springer, 2017. [doi]
Abstract is missing.