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Determining Factors Affecting Customer Loyalty and Satisfaction in Online Food Delivery Service during the COVID - 19 Pandemic: A UTAUT2 Approach

Krisna Chandra Susanto, Yogi Tri Prasetyo, Maela Madel L. Cahigas, Reny Nadlifatin, Satria Fadil Persada, Irene Dyah Ayuwati. Determining Factors Affecting Customer Loyalty and Satisfaction in Online Food Delivery Service during the COVID - 19 Pandemic: A UTAUT2 Approach. In IEEE International Conference on Industrial Engineering and Engineering Management, IEEM 2024, Bangkok, Thailand, December 15-18, 2024. pages 888-892, IEEE, 2024. [doi]

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