Annukka Svanda, Martina Caic, Turkka Keinonen. Uncovering Hidden Inequalities through Participatory Service Design: Institutional Service Failure in Public Employment Services. In Daniela Selloni, Anna Meroni, Laura Galluzzo, Davide Fassi, Daniela de Sainz, Stefana Broadbent, Angus Campbell, Laura Forlano 0001, Elisa Giaccardi, François Jégou, Lucy Kimbell, Stefano Maffei, Ilaria Mariani, Marzia Mortati, Mudita Pasari, Juan de la Rosa, Stanislav Roudavski, Ricardo Rugeles, Sven Schade, Peter Scupelli, Martín Tironi, Oscar Tomico, Francesco Vergani, Beatrice Villari, Joon Sang Baek, Teresa Franqueira, editors, Proceedings of the 19th Participatory Design Conference 2026, Vol. 1: Full Papers, PDC 2026, Milan, Italy, June 15-19, 2026. pages 288-302, ACM, 2026. [doi]
Abstract is missing.