Customer Satisfaction and Loyalty in Higher Education - A Case Study over a Five-Year Academic Experience

Petr Svoboda, Jan Cerny. Customer Satisfaction and Loyalty in Higher Education - A Case Study over a Five-Year Academic Experience. In Kecheng Liu, Ana L. N. Fred, Joaquim Filipe, editors, KDIR/KMIS 2013 - Proceedings of the International Conference on Knowledge Discovery and Information Retrieval and the International Conference on Knowledge Management and Information Sharing, Vilamoura, Algarve, Portugal, 19 - 22 September, 2013. pages 431-436, SciTePress, 2013. [doi]

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