Vedant Das Swain, Qiuyue "Joy" Zhong, Jash Rajesh Parekh, Yechan Jeon, Roy Zimmermann, Mary P. Czerwinski, Jina Suh, Varun Mishra 0001, Koustuv Saha, Javier Hernandez. AI on My Shoulder: Supporting Emotional Labor in Front-Office Roles with an LLM-based Empathetic Coworker. In Naomi Yamashita, Vanessa Evers, Koji Yatani, Sharon Xianghua Ding, Bongshin Lee, Marshini Chetty, Phoebe O. Toups Dugas, editors, Proceedings of the 2025 CHI Conference on Human Factors in Computing Systems, CHI 2025, YokohamaJapan, 26 April 2025- 1 May 2025. ACM, 2025. [doi]
Abstract is missing.